![]() ![]() ![]() When rolling out policy updates in the future, WhatsApp will have to explain the changes and how they impact users’ rights, give users the possibility to reject the update as prominently as accepting it, and ensure that the users can delay the decision without being repeatedly pressured with recurring notifications. Several consumer organisations have launched a complaint against WhatsApp, accusing the messaging app of unduly pressuring users to accept its new privacy policy without explaining its consequences for personal data. WhatsApp faces consumer groups’ complaint over new privacy policy “Consumers have a right to understand what they agree to and what that choice entails concretely, so that they can decide whether they want to continue using the platform,” said Didier Reynders, the European Commissioner for justice and consumer protection, in a statement. For the consumer associations, the tech company unduly pressured users into accepting the changes without properly explaining their implications.Ĭonversely, the messaging app agreed to be more transparent when modifying its terms of service, to allow users to opt out of the changes if they disagree with them and to explain the implications of such rejection in terms of using the service. The complaint concerned changes to WhatsApp’s privacy policy and terms and conditions that the platform rolled out in January 2021. ![]() The investigation was initiated by a complaint of the European Consumer Organisation (BEUC) and eight of its national members in July 2021 as part of the Consumer Protection Cooperation Network, a recently-established mechanism for dealing with cross-border consumer cases. The Meta-owned messaging service agreed on Monday (6 March) to a series of commitments to settle an EU consumer probe over how it pushes out updates to its terms of services. This article was updated with a comment from the European Consumer Organisation (BEUC). ![]()
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